Oh no! We did not want that to happen. We would like to refund item or replace it for you at no cost, typically we can accomplish this within 30 min.
You can contact us through the easybins at:
This will send an email to our support team and we will follow up with you via email or text message. Our customer service desk operates live from 6am - 10am and 5pm - 9pm
Please note that there is a 7 day limitation for reporting issues on an order.